Salesforce Administrator

Newcastle upon Tyne Permanent 60000 Ref: 418162

About the Role:

I am working with a growing organisation looking to appoint a Salesforce Administrator to support and enhance a complex, multi-cloud Salesforce environment.

This role sits within a collaborative IT function and focuses on maintaining system performance, improving user experience, and driving continuous improvement across the Salesforce platform.

Key Responsibilities

Administer and maintain a highly customised Salesforce environment
Configure and enhance objects, fields, validation rules, workflows, and flows
Support integrations with third-party systems and manage system performance
Optimise user experience through improved layouts, Lightning components, and UI enhancements
Drive adoption of best practice processes across Sales and Service Cloud
Support wider platform capability across Marketing Cloud where required
Provide day-to-day user support, troubleshooting, and best practice guidance
Deliver training sessions to improve user adoption and capability
Build and maintain reports and dashboards to drive business insight
Work with stakeholders to gather requirements and deliver solutions
Maintain up-to-date system documentation and training materials

Skills & Responsibilities:

Proven experience as a Salesforce Administrator in a complex / highly customised environment
Strong hands-on experience with Sales Cloud and Service Cloud
Exposure to Marketing Cloud and/or Experience Cloud is advantageous
Salesforce Administrator certification (essential)
Strong experience with Flows, Workflow Rules, and declarative automation
Understanding of Salesforce best practices and governance
Experience supporting integrations and AppExchange solutions
Knowledge of data management, migration, and deduplication
Basic understanding of Apex / SOQL / Visualforce is beneficial
Excellent problem-solving skills and attention to detail
Strong communication skills and ability to work with stakeholders across the business