Sales Support Coordinator

The Role

Are you a highly organised administrator with excellent customer service skills and experience managing multiple priorities? We are recruiting for a Sales Support Coordinator to join a growing and dynamic business, playing a key role in supporting sales activity, customer relationships, and tender submissions.

This is a varied position that would suit someone who enjoys working across departments, communicating with customers, and ensuring projects and bids are delivered accurately and on time.

The Role

You will be responsible for coordinating tender submissions and supporting customers throughout their journey, whilst providing administrative and operational support to the sales team.

Key responsibilities include:

• Coordinating and submitting tender bids and proposals
• Managing tender documentation, ensuring accuracy and compliance
• Tracking submission deadlines and overseeing bid progress
• Liaising with internal departments to gather information for tender responses
• Producing quotations and supporting pricing proposals
• Acting as a key point of contact for customer enquiries
• Processing sales orders and managing order books
• Providing customers with regular updates on orders and deliveries
• Handling account queries, complaints and requests efficiently
• Updating customer and supplier portals
• Supporting invoicing, credit processing and payment follow-up
• Working with logistics providers to coordinate deliveries and export documentation
• Producing reports and sales data to support business planning
• Assisting with marketing materials, promotions and product information updates

The Person

About You

We are looking for a proactive, detail-oriented individual who enjoys working in a fast-paced environment.

You will ideally have:

• Previous experience in a sales support, customer service, bid coordination or tendering role
• Strong organisational and project management skills
• Excellent communication skills, both written and verbal
• The ability to manage multiple deadlines simultaneously
• Strong attention to detail and a high level of accuracy
• Experience using Microsoft Office packages
• Customer service experience within a commercial environment
• A proactive approach to problem-solving and continuous improvement

• Tender or bid coordination experience
• Manufacturing sector experience
• Knowledge of Microsoft Dynamics
• Experience using customer service platforms such as Zendesk
• Experience working with commercial, military or leisure sector customers

Next Steps