Customer Delivery Manager

Exeter Permanent Highly Competitive Ref: 416480

The Company

A growing UK Manufacturing, highly regulated organisation is seeking a Head of Customer Delivery to lead customer service operations across multiple sites. This high-impact role will drive service consistency, team capability and operational performance during an important period of change and opportunity expansion. The ideal location will be Midlands, due to the multi-site locations and for regular travel.

The Role

A fast‑paced, multi‑site manufacturing organisation is reshaping how customer delivery is led, owned, and experienced. This is a highly operational environment where pace, complexity, and customer expectations are constant, and where leadership presence truly matters.

The focus is not on central control. It is on building strong site‑led accountability within a high‑volume, fast‑paced manufacturing setting, supported by clear strategy, disciplined governance, and confident leadership.

The Skills

This opportunity will suit a senior leader who has:

Led customer delivery at scale within fast‑paced manufacturing environments
Worked confidently at the intersection of manufacturing operations, supply chain pressures, and customer outcomes
Co‑created customer delivery strategy and translated it into execution across multiple manufacturing sites
Successfully decentralised customer service and delivery without losing pace, control, or consistency
Built resilient, high‑performing teams in demanding operational environments through clarity, ownership, and emotional intelligence
Delivered change and transformation while protecting service continuity in live manufacturing operations
This is not a role for a passive consensus builder. It requires calm authority, resilience, and the ability to motivate people through purpose, standards, and accountability in high‑pressure, fast‑moving manufacturing operations.
Comfortable travelling nationwide and ideally based Midlands region to be able to cover the UK locations.