IT & Systems Lead

About the Role:

A well-established professional services organisation is seeking an IT & Systems Lead to take ownership of its day-to-day technology operations, user support, systems adoption, and supplier management.

This is a hands-on role that combines technical support, business systems ownership, Microsoft 365 administration, user training, and technology improvement initiatives. You'll act as the bridge between the business and external technology partners, ensuring technology services are delivered effectively and continuously improved.

The successful candidate will play a key role in supporting users, driving system adoption, enhancing productivity, and helping shape the organisation's technology landscape as it continues to evolve.

Key Responsibilities:

Technology Support & Operations

• Act as the first point of contact for technology and systems-related queries.
• Troubleshoot and resolve user issues, escalating where necessary.
• Identify recurring problems and implement long-term solutions.
• Support users across both office and remote environments.

Hardware & Workplace Technology

• Support laptops, monitors, docking stations, printers, scanners and mobile devices.
• Coordinate meeting room technology and video conferencing facilities.
• Assist with office moves, equipment deployments and user onboarding.

Microsoft 365 & Systems Administration

• Support and promote effective use of Microsoft 365, including Teams, SharePoint, OneDrive and Outlook.
• Manage user access, permissions and group administration.
• Develop user guidance and best-practice documentation.
• Identify opportunities to improve collaboration, automation and productivity through emerging technologies and AI tools.

Business Systems Support

• Support the ongoing development and adoption of key business systems.
• Assist with workflows, process improvements and user engagement.
• Act as a liaison between users and software vendors.

Training & User Adoption

• Deliver technology training and inductions for new starters.
• Create practical user guides and support materials.
• Improve user confidence and self-sufficiency across core systems.

Supplier & Stakeholder Management

• Manage relationships with external IT providers and technology vendors.
• Monitor incidents, service requests and project delivery.
• Ensure issues are followed through to successful resolution.

Governance, Documentation & Compliance

• Maintain asset, licence and access records.
• Support information security, compliance and operational governance activities.
• Develop and maintain technology documentation, processes and knowledge repositories.

About you:

We're looking for an organised, proactive technology professional who enjoys supporting users and improving systems.

Essential Experience

• Previous experience in IT Support, Systems Support, Technology Operations or a similar role.
• Strong Microsoft 365 knowledge.
• Experience supporting users in a busy office or professional environment.
• Excellent communication skills with the ability to engage non-technical stakeholders.
• Experience coordinating third-party suppliers and support partners.
• Strong problem-solving and organisational skills.

Desirable Experience

• Professional services environment experience.
• Experience with SharePoint administration, Power Platform or automation tools.
• Knowledge of business systems, document management or CRM platforms.
• Understanding of cyber security and compliance frameworks.
• Experience supporting technology change, digital transformation or system migration projects.

What's on Offer:

• Opportunity to take ownership of technology operations within a growing organisation.
• Varied role with a mixture of support, systems, training and improvement projects.
• Exposure to Microsoft 365, automation and AI initiatives.
• Ability to influence technology adoption and business processes.
• Collaborative and people-focused working environment. 

If you're a hands-on technology professional looking for a role where you can make a visible impact across an organisation, we'd love to hear from you.