Infrastructure Manager

About the Role:

Our client is seeking an experienced Infrastructure Manager to join their Technology leadership team. This is a key role responsible for ensuring the reliability, security, and continuous improvement of a predominantly cloud-based IT environment.

Supporting a workforce of approximately 200 employees—many operating within a fast-paced, customer-focused environment—you will ensure that core technology platforms, collaboration tools, and end-user services are highly available, secure, and efficient.

This is a hands-on leadership role, blending technical expertise across infrastructure and cloud platforms with strong people management capabilities.

Key Responsibilities:

Key Responsibilities

Leadership & Team Management

• Lead, mentor, and develop a small team of infrastructure engineers and support analysts
• Set priorities, manage workloads, and balance reactive support with proactive improvement
• Foster a collaborative, customer-focused team culture
• Act as the escalation point for complex technical and service issues

Service & Support Delivery

• Own and manage the internal IT support service end-to-end
• Ensure effective triage, prioritisation, and resolution of incidents and service requests
• Define and monitor SLAs, using performance data to drive service improvements
• Maintain a knowledge base to increase first-time resolution and efficiency

Infrastructure & Workplace Technology

• Oversee the lifecycle of end-user devices (Windows and macOS), including provisioning and decommissioning
• Manage device configuration and compliance using modern endpoint management tools
• Administer core productivity platforms (email, collaboration, document management)
• Manage identity, access, and security controls across the organisation

Cloud, Security & Governance

• Own the security posture of cloud-based infrastructure environments
• Implement and maintain best practice security controls, including identity and access management
• Conduct regular vulnerability assessments and security reviews
• Respond to and manage security incidents
• Ensure compliance with relevant data protection and security frameworks

Collaboration & Projects

• Work closely with other technology leaders to deliver the IT roadmap
• Collaborate across data and development functions to maintain consistent governance
• Support delivery of infrastructure and workplace technology projects
• Manage supplier relationships and ensure service levels are met

Business Continuity & Risk

• Develop and maintain disaster recovery and business continuity plans
• Maintain IT policies, standards, and documentation
• Contribute to and manage the IT risk register

Skills & Experiences

Skills & Experience

• Proven experience in IT infrastructure, operations, or IT management roles
• Experience leading and developing technical teams
• Strong knowledge of modern workplace technologies and cloud-based environments
• Experience administering enterprise productivity platforms and identity management systems
• Solid understanding of cloud security, governance, and compliance
• Experience managing IT support / helpdesk functions and service delivery
• Excellent communication skills, with the ability to engage across technical and non-technical audiences

Desirable

• Experience supporting high-volume, customer-facing environments (e.g. contact centre)
• Familiarity with cloud platforms and security best practices
• Knowledge of data governance and compliance tooling
• Awareness of recognised security and compliance frameworks
• Relevant industry certifications

What's on Offer:

• Opportunity to join a growing, technology-driven organisation
• Leadership role with real ownership and impact
• Supportive and collaborative culture
• Ongoing development and career progression
• Competitive salary and benefits package