Head of Supplier Relationship Management

The Company

Nigel Wright Group is working exclusively with a purpose‑driven consumer-facing organisation undergoing positive transformation to recruit a newly created Head of Supplier Relationship Management.

This organisation is committed to providing an accessible and affordable service and its people are united by a shared purpose of improving outcomes for communities nationwide. There is strong momentum for change, with a newly formed senior leadership team bringing fresh energy and ambition.
The Head of Supplier Relationship Management will lead a supplier relations function that directly shapes the quality of service thousands of people receive every day at the heart of its operations and will be responsible for building a best‑in‑class supplier management capability.

The Opportunity

The Head of Supplier Relationship Management will oversee significant service‑based spend across multiple partners —  ensuring strong performance, greater resilience and continuous innovation.
Some of the key areas of responsibility will be:

• Shape and deliver the organisation’s supplier relations strategy, elevating the impact of external partners on customer and service outcomes.
• Lead, coach and grow a developing team, embedding strong SRM practices and raising capability.
• Drive supplier performance through clear SLAs, KPIs and improvement plans.
• Reduce single‑supplier risk and strengthen operational resilience.
• Introduce new partners, propositions and technologies — including digital and AI‑enabled solutions — working closely with Procurement and Legal teams to enhance service delivery.

About You

The successful Head of Supplier Relationship Management will bring experience leading supplier- or partnership management and a proven track record of delivery within a regulated services environment (e.g. insurance, financial services or healthcare). You’re commercially astute, an experienced supplier relationship manager and a strategic thinker — a leader who can set direction while remaining hands‑on. You engage stakeholders with honesty and clarity and you thrive in cultures that value collaboration and impact.

You’ll be joining an organisation where your contribution is visible and meaningful. Expect a supportive, people‑first culture, the autonomy to shape a growing function, strong benefits and a real opportunity to put your stamp on a pivotal part of the organisation as it evolves.

Ready to build something you can be proud of?