Customer Service Sales Associate (Italian Speaking)

The Role

Are you passionate about delivering exceptional customer experiences and driving sales? Our manufacturing client in Darlington is looking for a Customer Service & Sales Associate to join a dynamic team and play a key role in building strong client relationships.

What you’ll do:

• Provide outstanding customer service 
• Convert incoming enquiries and manage customer requirements for products and services.
• Deliver personal demonstrations via Teams and support events that engage existing and potential customers.
• Collaborate with marketing and other teams to enhance customer experience and drive sales.
• Monitor and analyse performance data to identify opportunities for improvement.
• Maintain accurate records in CRM systems and produce regular customer summaries.

The Person

What we’re looking for:

• Proven experience in customer service and sales roles.
• Strong communication, negotiation, and relationship-building skills.
• Ability to manage priorities and work collaboratively across teams.
• Proficiency with CRM systems 
• Highly motivated and adaptable, with a customer-first mindset.
• Fluent in English and Italian

Next Steps

Please contact jo.platt@nigelwright.com for further details.