Customer Service Representative

The Opportunity

We are recruiting for a customer-focused professional to join a well-established and growing business as a Customer Service Representative.

This is an excellent opportunity for someone who enjoys building strong customer relationships, solving problems and delivering excellent service. Working as part of a collaborative team, you'll be responsible for managing customer enquiries, processing orders, resolving issues and ensuring a positive customer experience from start to finish.

Key Responsibilities

• Manage customer enquiries via phone, email and other communication channels.
• Process customer orders accurately and efficiently.
• Provide timely updates and support throughout the customer journey.
• Investigate and resolve customer queries and complaints.
• Liaise with internal departments to ensure customer requirements are met.
• Maintain accurate records using internal systems and databases.
• Build positive relationships with customers and key stakeholders.
• Support continuous improvement initiatives to enhance service delivery.

About you

• Previous experience in a customer service, administration or customer support role.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and problem-solving abilities.
• Comfortable using IT systems and Microsoft Office applications.
• Highly organised with the ability to prioritise a busy workload.
• Positive, proactive and adaptable approach to work.
• A team player who enjoys delivering excellent service.

Next Steps

If you are interested, please apply online or send your CV to louise.smith@nigelwright.com