Customer Service Executive

Billingham Permanent £27,000 Ref: 419954

The Role

Customer Service Administrator
Looking for a role where you'll genuinely make a difference every day?
We're working exclusively on behalf of a growing and ambitious organisation looking to strengthen its customer service team with the appointment of a Customer Service Administrator.
This is an excellent opportunity for someone who enjoys a fast-paced environment, takes pride in providing exceptional customer support and thrives as part of a close-knit team.

The Role

As a key member of the customer service function, you'll be responsible for ensuring customer enquiries and orders are handled accurately, professionally and efficiently.
Day-to-day responsibilities will include:
Processing customer orders and updates
Managing customer enquiries via email and telephone
Resolving delivery, pricing and order-related queries
Maintaining accurate records across internal systems
Liaising with colleagues across multiple departments
Managing customer correspondence and inbox activity
Supporting continuous improvements within the team

This is a varied role where no two days are the same, offering plenty of opportunity to learn, develop and become an integral part of the business.

The Person

About You
We're keen to speak with individuals who can demonstrate:

Previous customer service, administration or order processing experience
Strong written communication skills
A professional and confident telephone manner
Excellent attention to detail
Strong organisational and time-management skills
Good IT literacy and the ability to learn new systems quickly
A positive, proactive approach to work

Most importantly, you'll be someone who enjoys working as part of a team, takes ownership of your work and remains calm and professional when priorities change.