Customer Service Agent

The Opportunity

Nigel Wright are delighted to be supporting a growing and customer-focused organisation in the recruitment of a Customer Service Agent. This is an excellent opportunity to join a supportive team environment where delivering outstanding customer experiences is at the heart of everything they do.

As a Customer Service Agent, you'll be the first point of contact for customers, helping to resolve enquiries, provide information and ensure a positive experience across multiple communication channels. You'll play a key role within a busy Customer Operations team, taking ownership of customer queries and working collaboratively with colleagues to deliver excellent service.

Key Responsibilities

• Handle customer enquiries via phone, email and live chat.
• Provide clear and accurate information regarding products and services.
• Resolve customer issues efficiently, escalating complex cases when required.
• Work closely with internal teams and external suppliers to resolve service-related queries.
• Maintain accurate customer records and update internal systems.
• Identify opportunities to promote additional products and services where appropriate.
• Manage your workload effectively to meet service and performance targets.
• Deliver a consistently high standard of customer care and professionalism.

What we're looking for

We're keen to speak with individuals who can demonstrate:

• Previous customer service or customer-facing experience.
• Excellent verbal and written communication skills.
• A positive, professional and customer-focused approach.
• Strong problem-solving abilities and attention to detail.
• The ability to thrive in a fast-paced environment.
• Confidence working both independently and as part of a team.
• Competent IT skills, including experience using computer-based systems.
• A resilient and adaptable approach when managing customer enquiries.

What's on offer

• Competitive salary.
• 25 days annual leave plus bank holidays.
• Employer pension contribution.
• Healthcare plan.
• Employee Assistance Programme with 24-hour GP access.
• Group Income Protection.
• Ongoing training and development opportunities.
• Structured career progression pathways.
• A collaborative and supportive working environment.
• Regular company social events.