Customer Service Recruitment Agency – Nigel Wright Group

Specialist customer service and customer service management recruitment agency

Nigel Wright Group is a specialist customer service recruitment agency operating in the North of England. We hire customer service reps, customer service team leaders, and customer service managers for organisations typically involved in the consumer, industrial, tech, services, and public & third sectors. Having discipline and sector capabilities gives us a unique advantage in our markets.

Our expertise extends to senior appointments too. We are one of the leading customer service executive recruitment agencies in the North of England and are often asked to deliver search mandates focused on identifying talent for head of customer service and customer service director positions. Clients and candidates benefit from our strong local and regional talent networks.

To discuss your hiring needs, please contact us or direct your customer inquiry via the chat function below, where a member of our team will be happy to help. Candidates can find all of the latest customer services or customer services management jobs on our vacancies page. We also encourage jobseekers to send us a copy of their CVs and follow us on social media.


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Our track record as a recruitment agency for customer service roles

We’re proud to support a broad range of organisations in our core sectors. Our client portfolio consists of start-ups, SMEs, and multinational blue-chips, as well as charities, housing associations, health and education providers, and local and regional government bodies. Some of the well-known organisations that have used Nigel Wright to secure customer service talent at all levels include:

AkzoNobel logoBeyond Housing logoEngie logoHarrison Packaging LogoHome Group LogoSage logoNorthumbrian Water Group logo

Clients praise our excellent customer service delivery

As a specialist customer service advisor recruitment agency, organisations that use Nigel Wright to recruit customer service representatives expect great customer service when dealing with our consultants. We use regular customer opinion surveys to pinpoint what excellent service looks like to our clients and use that information to inform training and development initiatives for our teams.

This commitment to continuous improvement is a key reason why our Net Promoter Score (NPS), the internationally recognised customer satisfaction metric, positions us amongst the best companies worldwide and ahead of other customer service representative recruitment agencies for service delivery. The type of feedback that we receive from our clients helps to reinforce the data:

“Over the years I‘ve been a Nigel Wright candidate and client. All of their consultants are filled with passion, care and drive. They will only submit the right candidates for roles and are completely worth their fees. It’s a first-class recruitment company that has helped me so much, both personally in finding new jobs, and hiring people for my teams .”
Customer Services Manager, Fentimans

“I engaged Nigel Wright to help me hire a customer service advisor. The consultant who led the assignment was friendly and approachable throughout the project and worked hard to find us some high-calibre candidates to interview for the role. I’ve since developed a very strong and ongoing relationship with Nigel Wright’s business support team.”
Customer Service Team Leader, Formica

“Nigel Wright’s consultant was an absolute joy to work with on this assignment. They came to our facilities and took the time to understand what kind of person we were looking to recruit. With that knowledge, they then presented us with some very good options, and in the end, we were able to hire a high-quality person.”
Customer Service Manager, CustomerKNECT (Formerly MetroMail)

CustomerKNECT Logo

“During this assignment, the consultant always kept me up to date with the progress of the recruitment process, which led to us hiring a good customer services administrator, who is absolutely the right person for the job. I’m delighted to say that the individual is already excelling as a valued member of our customer services team.”
Customer Service Manager, ZyroFisher

ZyroFisher Logo

Searching for a customer service recruitment agency

If you require the expertise of a customer service administrator recruitment agency or executive search firm, please contact our marketing team via the details below and we will respond on the same working day. Candidates can find all the latest full-time and part-time customer service job postings on our vacancies job board.

Founded in 1988, we are the leading and largest customer service agent recruitment agency in the North East.

Newcastle Office

Telephone: +44 (0)191 222 0770


Address: Lloyds Court, 78 Grey Street, Newcastle upon Tyne, NE1 6AF, United Kingdom

Teesside Office

Telephone: +44 (0)1740 276 015


Address: Wynyard Park House, Wynyard Avenue, Billingham, TS22 5TB, United Kingdom

Leeds-based customer service assistant recruitment agency. To discuss recruiting for customer service-related roles in Yorkshire, please contact a member of our Leeds team.

Leeds Office

Telephone: +44 113 524 1111


Address: 6 Wellington Place, Leeds, LS1 4AP, United Kingdom

Manchester Office

Telephone: +44 (0)161 552 5027


Address: The Lincoln, Lincoln Square, Brazennose Street, Manchester, M2 5AD