Customer Service Executive Recruitment Agency – UK & Ireland

Customer service director and chief customer officer recruitment specialists

Nigel Wright Group is a leading specialist executive search firm with a network of offices across the UK and Europe. The business support functions form a core part of our wider multidiscipline proposition. Our experienced consultants help a broad range of organisations in diverse sectors identify and attract talent for critical customer service and customer acquisition leadership roles.

To discuss your hiring needs and find out more about our customer service executive recruitment capabilities, please contact us directly or use the chat function below to talk with a member of our team. Candidates can find the latest customer service director and chief customer officer jobs on our vacancies page and are encouraged to send us a copy of their CVs.


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Our track record in customer service executive recruitment

We’re proud to support organisations of all sizes in our core sectors. Our client portfolio consists of start-ups, SMEs and multinational conglomerates operating in the consumer, industrial, digital & tech, and financial & professional services sectors. We also partner with charities, housing associations, health and education providers, and local and national government departments.

We’ve placed head of customer service and customer director-level roles at the following organisations:

Beyond Housing logoBoozt logoGentoo logoDe Longhi logo

Clients praise our customer service executive recruitment expertise:

“We engaged Nigel Wright Group to help us find a new director of customer services, an important role focused on driving improvements in customer experience. I was impressed with the consultant’s professional approach to the project, as well as the communication and quality of information that we received. Thank you for your support with this appointment.”
Head of HR & OD, Beyond Housing

Beyond Housing logo

“Excellent approach to the customer service director assignment, with outstanding service and smooth delivery all the way through the recruitment process. The consultants produced a high-quality shortlist within the project timeline, and gave me a real choice of good candidates, from which I chose the person who fitted best with our culture.”
Chief Human Resources Officer, Boozt

Boozt logo

“Britax Römer required a new head of customer service to lead all customer service teams, processes and customer satisfaction projects across Europe. Nigel Wright’s consultant was great to work with – fast and to the point with a good network. I really appreciated their hunger and drive to keep working through my organisational challenges.”
Commercial Director Europe, Britax Römer

Britax Römer logo

“I was impressed with the consultant’s networks and ability to understand our business and culture, as well as the challenges and expectations of the customer support & after sales service director role. Communication and regular updates throughout the process were excellent. They also offered advice on the level of remuneration required to attract the right people.”
Managing Director, De’Longhi

De Longhi logo

“Nigel Wright helped us to hire a new customer director, responsible for developing and executing strategic customer acquisition plans. Their consultants’ strong FMCG networks and capacity to single out the best candidates, in combination with top-notch customer service, make Nigel Wright an ideal recruiting partner. Highly recommended service.”
Sales Director, Orkla Home & Personal Care

Orkla logo  

International consumer industry executive search firm

One of our first-ever clients back in the late 1980s was Procter & Gamble. They became a springboard to launch our consumer industry executive search practice, which is now a prominent feature of our wider proposition. Today, we are widely regarded as Europe’s number one consumer industry search firm, with teams of over 60 consultants based across our EMEA and North America network of offices. Please visit our Nigel Wright Consumer website to find out more.

Consumer sectors

Searching for a customer service executive recruitment agency?

If you require the services of a customer service director or chief customer officer recruitment specialist, please contact a member of our team via the details below. Candidates can find all of the latest part-time and full-time jobs on our vacancies page.  

The main office of the leading and largest professional recruitment agency in the North East. We recruit business support roles at all levels including customer services administrator, customer service advisor, customer service team leader, head of call centre/contact centre, customer service manager, and customer service director positions.

Newcastle Headquarters

Telephone: +44 (0)191 222 0770


Address: Lloyds Court, 78 Grey Street, Newcastle upon Tyne, NE1 6AF, United Kingdom

Leeds Office

Telephone: +44 (0)113 524 1111


Address: 6 Wellington Place, Leeds, LS1 4AP, United Kingdom

Teesside Office

Telephone: +44 (0)1740 276 015


Address: Wynyard Park House, Wynyard Avenue, Billingham, TS22 5TB, United Kingdom

Manchester Office

Telephone: +44 (0)161 552 5027


Address: The Lincoln, Lincoln Square, Brazennose Street, Manchester, M2 5AD

London Consumer Industry Practice

London Office

Telephone: +44 (0)204 551 9582


Address: 9 Appold Street, London, EC2A 2AP, United Kingdom