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eCommerce Optimisation Manager

North East England

  • Reference: 386893
  • Job type: Permanent
  • Salary: £50,000

  • Location: Tyne and Wear

The company

Nigel Wright is recruiting for an eCommerce Optimisation Manager to join a hugely successful bricks and clicks retailer in the North East of England. The company has retained a strong financial position off the back of continuously profitable trading over the last 18 months, and there is now an opportunity to take on an exciting new role that is part of a large, ongoing recruitment drive into digital.

This role would suit a candidate with a background in eCommerce analytics or CRO, who will lead on defining the user experience and customer journey, with colleagues in digital and managing some a small team in  UX and development. 

Partially remote working is available (1 day in office minimum a week). 

The role

  • Own and deliver the eCommerce optimisation program to align with and support overall strategic objectives
  • Manage the design and build of all onsite tests, working with the UX Design and development teams to ensure seamless customer experiences are delivered 
  • Report and present findings from the eCommerce optimisation activities on a regular basis, helping to share the insights to encourage a user-centred design approach across the teams
  • Work with the wider digital teams to support trading plans, test new features and build new personalised journeys
  • Perform user research to challenge and support the roadmap of activity, identifying areas of opportunity

Person specification

  • Passionate about creating new and improved eCommerce experiences
  • An interest in understanding of consumer behaviours and shopping preferences 
  • Excellent problem solver, with the ability to balance commercial decision making and effective prioritisation
  • Previous experience in the management and execution of an eCommerce optimisation/CRO program, with a focus on testing
  • Experience of UX analysis tools such

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