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Nigel Wright Group is an equal opportunities employer.
NIgel Wright are delighted to be working in partnership with a well established business with an ambition for growth.
The Operations Manager will manage a team of 50 across production and despatch and will be expected to undertake a full review of existing systems and processes to understand where efficiencies and improvements can be made in order to increase capacity and meet growth targets.
The business has a loyal workforce and is unionised, as such, this will provide challenges for the Operations Manager in terms of introducing new systems/processes and improvements. The Operations Manager will lead negotiations with both the unions and the employees around any changes required
The Operations Manager will need to establish strong relationships with both staff and the union, driving a cultural shift around accepting and embracing change
You will be expected to verify data capture systems to ensure the information is reliable, in order to use these metrics to drive and manage performance
This is a customer facing role and the incumbent will need to have the ability to influence and drive decisions
You will be a skilled Operations Manager, with prior experience of driving change, ideally within an unionised environment
Stakeholder engagement/strong interpersonal skills are a must as you will be internally and externally facing
Experience of driving cultural transformation through behaviours
You will have strong problem solving skills
Experience of taking a business through a continous improvement journey - this organisation is at the very early stages of this and therefore this will need to be a gentle approach