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1st line service desk analyst

North East England

  • Reference: 385810
  • Job type: Permanent
  • Salary: £18,000 - £22,000

  • Location: Newcastle upon Tyne

The Company:

We are delighted to be supporting a key client a leading organisation across the UK for a Service Desk Analyst. This represents a fantastic opportunity for an ambitious IT Professional to join an exciting Service Desk team as the ongoing single point of contact for all IT support related interactions.  

The Role:

As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction. You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter.

• Providing colleagues with the tools they need to do their job
• Prompt identification, understanding and resolution of issues
• Pro-actively working towards issue prevention
• Continuous service improvement 

Key Responsibilities:

  • IT Service Call Management
  • Remote Support
  • Active Directory Administration
  • Fundamental Desktop and network troubleshooting
  • Printer support
  • Microsoft Office 2010 and above
  •  iOS and Android device setup and support
  • Understanding of TCP/IP, DHCP and DNS.

Talk to a consultant about this role