We are delighted to be working with a leading Financial services organisation based in the North East as they seek to bring on board an experienced Service desk Team leader to help develop a team of IT Technicians using a range of coaching techniques.
You will be joining an exciting, and fast-paced environment, with opportunity for significant career progression.
An exciting opportunity has arisen for an experienced, customer focused professional to lead the Service Desk team through an exciting period of technological transformation within the group. You will be responsible for the day-to-day management of all Service Desk Analysts within a highly regulated environment.
As an experienced Service Desk lead, you will help drive a culture of service excellence within the team, ensuring that customer experience is at the forefront of the team’s decision making and interactions. You will provide direction and inspiration to your teams, driving employee engagement and ensuring the team are communicated with effectively.
Additionally, you will be responsible for identifying and implementing improvements to processes, driving efficiencies, and promoting a shift left culture to ensure that the team are responsive to our customers, engaged and are actively developing within their roles.