Successful international software business is seeking to recruit ambitious and enthusiastic technology professionals, with excellent customer service skills to join their Service Delivery team.
Supporting the company's bespoke applications you will provide Tier 2 issue triage, progressing and resolving incidents within SLAs. Specifically your responsibilities will include:
With a drive to succeed, you will be a fast learner, possessing excellent verbal and personal communication skills. Being resourceful and confident as well as a self-starter, you will be comfortable explaining complex concepts with the ability to build strong working relationships.
Applications are sought from both candidates candidates who have worked in a technical support role, most likely in a service desk environment as well as keen IT graduates or apprentices looking to take their first step in their career. Irrespective candidates will be passionate about technology and be flexible in working on shifts either on day 1 or in future roles.