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Assistant People Director

North East England

  • Reference: 383248
  • Job type: Permanent
  • Salary: Competitive salary plus package
  • Location: Sunderland

Hays Travel:

The UK’s largest independent travel agent is adding to their senior leadership team following an impressive year of growth.  A hugely successful 2019 saw the Group buy the entire retail portfolio of Thomas Cook seeing the UK firm grow to nearly 700 branches.

A Company with people at its heart, they are recognised as a Sunday Times’ 100 Best Companies to Work For in the UK and have been awarded the prestigious Investors in People Silver status and are proud to operate a People driven culture.

In 2020, there is an impressive People agenda as the Company sees the workforce reach over 5,000. Some of the exciting initiatives include;

  • Bringing together the HR, Recruitment and Training functions to work together as one People team to support our 5,000 colleagues;
  • Introduction of a regionalised HR and Training function to business partner the branches for future success through people;
  • Hiring and training 700 new Apprentices to support our Hays branches across the UK and Head Office team in Sunderland;
  • Expansion of the Ofsted Approved Hays Travel Academy;
  • Implementation of an industry leading HR, Recruitment, Training and Payroll system to drive improvement in business processes and operational efficiency.


The Role:

The Company specialises in providing good value, quality holidays alongside excellent customer service and requires an Assistant People Director to lead and manage the strategic and operational People priorities. The organisation believes that having a highly motivated and engaged workforce will improve customer retention and ultimately drive business performance, the Assistant People Director is pivotal in ensuring the People agenda contributes to the business agenda, driving results.

The successful candidate with have proven experience of leading large teams resulting in delivery of several positive outcomes.

The Assistant People Director will be supported by three heads of function in HR, Recruitment & Training to maximise staff engagement through the employee lifecycle, and will together deliver an exciting new people vision for the next generation of Hays Travel.

A key deliverable for the successful candidate will be to bring together the three People functions into one team. The HR and Training teams will introduce a regionalised structure to support the increased branch numbers and work alongside a Head office team while the Recruitment team will grow to 12 colleagues. Underlining the commitment of people development and customer focus, the training team currently have 30-trained practitioners and will refresh the programmes for 2020 and beyond.

The Person:

This role will suit an experienced HR professional with experience across all disciplines or someone already operating at Assistant Director Level with the ability to add value to a growing retail operation.

The successful candidate will ideally have experience of retail and be qualified to MCIPD level or equivalent.

The post-holder must be able to effectively communicate across the full business at all seniority levels and demonstrate strong business acumen including the fundamentals of finance and profitability.


Nigel Wright;

For a confidential discussion about this role please contact Sue O'Donovan on 01912690778 or send your CV in to us directly

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