Installation Service Engineer

The Opportunity

Are you an experienced installation engineer with expertise in home installations?
Growing home improvements organisation looking for a Technical Support Engineers to join a national, field-based team. If you are passionate about quality and technical excellence, this role is perfect for you!

These vacancies are nationwide with a current focus on the Southwest of London and Devon.
 

The Role:

What You'll Do:

• Support & Coaching: Provide top-notch quality and technical support to our Franchisee installers, ensuring continuous improvement and exceeding customer expectations.
• Training & Audits: Conduct field training and quality audits, working away for a week at a time on a rota basis.
• Problem Solving: Perform Root Cause Analysis (RCA) on faults and failures to develop robust solutions.
• Field Reviews: Attend internal reviews to coordinate field issues and provide support for large installations or complex remedial cases.

• Training Programme: Develop and deliver high-quality training and mentoring for new Franchisees, ensuring they meet our quality and technical standards.
• Best Practices: Define and implement best practices for field quality, ensuring safety and operating standards are consistently met.
• Customer Aftercare: Audit quality within customer aftercare services, providing coaching and development where needed.

The Person:

What We're Looking For:

• Experience: Knowledge of home installation products, processes, and troubleshooting. Experience in performance coaching, mentoring, and auditing.
• Skills: Proactive problem solver, self-motivated, team player, and customer-focused.

• Dynamic Role: Be part of a high-performing technical support function.
• Impactful Work: Help improve quality standards and drive further improvements.
• Growth Opportunities: Support the development of training and online courses for new products.