Senior Salesforce Administrator

Sunderland Permanent Up to £57,500 plus excellent benefits Ref: 406024

The Company

Reporting to the Senior Systems Analyst, the Senior Salesforce Administrator will participate in the ongoing development of our Salesforce environment. The successful candidate will have experience in improving processes and the successful adoption of the Salesforce platform. The Salesforce Administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes. The Salesforce Administrator will be primarily responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce platform.

The Role

Serve as an administrator supporting approximately 800+ users
Handle all basic administrative functions including user account maintenance and other routine tasks, reports and dashboards creation and management, management of existing solutions, and defect resolution
Complete regular internal system audits and prepare for planned Salesforce releases
Maintain and document functional and technical processes and procedures
Manage Salesforce data feeds and other integrations, provide support the IT teams as needed
Collaborate with business leaders, implementation team, and users during ongoing project phases
Work with a team to establish suitable processes to support administrative, functional development, and change management activities
Work independently with members of the user base to define and document business and functional requirements, including business process diagrams and user stories
Work collaboratively with implementation team members to design and develop a solution that will fulfil the user stories
Provide declarative administration and the implementation of user stories through configuration of the CRM platform
Facilitate system demonstration meetings to showcase the implemented solution
Collaborate with Testing and Business Unit teams to test and verify solutions through User Acceptance Testing
Assist in End User Training and grow the Salesforce skill set across the organization Work with the existing Solutions Team and wider sections of IT to ensure collaboration and utilise existing SMEs in Product Owners and Systems Analysts when developing business capabilities into the Salesforce platform

The Person

Candidates should have Salesforce Administrator certification and additional experience including Salesforce Business Analyst, Salesforce Platform Developer 1 Builder, Salesforce Service Cloud Consultant or Salesforce Field Service Lightning would be very much of interest.

The role is a permanent position based out of an office near Sunderland, there is an expectation that candidates would be office based 2-3 days per week.

Salary on offer is up to £57,500 and there is an excellent benefits package.