Pension Administrator

Darlington Permanent £competitive Ref: 408797

The Role

Nigel Wright are delighted to be supporting a well-renowned business in Darlington with their search for a Pensions Administrator.

Role:
As a Pensions Administrator, you will be responsible for the day-to-day administration of pension schemes, with a focus on Defined Contribution (DC) pensions.

Duties:

Managing the administration of Defined Contribution (DC) pension schemes.
Processing new joiners, leavers, retirements, and deaths within the scheme.
Ensuring accurate calculation and processing of pension contributions, transfers, and benefits.
Handling member opt-ins, opt-outs, and automatic re-enrolment in line with regulatory requirements.
Updating and maintaining pension records and databases with accuracy and confidentiality.
Ensuring all pension processes comply with relevant legislation, such as The Pensions Regulator (TPR) guidelines.
Keeping up to date with changes in pension laws and regulations.
Assisting in audits, reporting, and compliance checks as required
Responding to pension-related queries from scheme members and employers in a timely and professional manner.
Providing clear and accurate information on pension entitlements, transfers, and scheme rules.
Liaising with payroll and HR teams to ensure smooth contribution processing.
Supporting the implementation of process improvements for efficiency and accuracy.
Assisting in system updates, testing, and data reconciliation.
Contributing to team projects and initiatives to enhance pension administration services.
Building on existing pension knowledge through company-supported training and qualifications.
Keeping up to date with industry trends and best practices in pension administration.

The Person

Skills/Attributes:

Strong understanding of Defined Contribution (DC) pension schemes.
Knowledge of pension regulations (e.g., The Pensions Regulator, HMRC rules).
Experience with pension administration systems and databases.
Ability to perform accurate pension calculations and process contributions.
Proficiency in Microsoft Office, particularly Excel for data analysis and reporting.
High level of attention to detail and accuracy.
Ability to interpret pension scheme rules and apply them correctly.
Strong numerical and analytical skills for reconciling pension data.
Excellent verbal and written communication skills.
Ability to explain complex pension concepts in a clear and professional manner.
Strong customer service skills, handling queries from members and employers with patience and professionalism.
Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
Strong prioritisation skills to handle urgent pension requests efficiently.
Ability to work both independently and as part of a team.
Proactive and eager to learn, with a commitment to professional development.
Team player with a collaborative mindset.
Integrity and confidentiality when handling sensitive pension data.
Willingness to undertake training and qualifications to enhance pension knowledge.