Junior IT Infrastructure Engineer

Role:

My client is looking to hire a talented Junior IT Infrastructure Specialist to join their IT team in Tyne and Wear. The successful candidate will provide technical support to end-users, troubleshoot IT issues, and assist in maintaining and managing the IT infrastructure

Responsibilities:

• Provide comprehensive first and second-line IT support through the helpdesk ticketing system.

• Diagnose and resolve hardware and software issues.

• Manage and maintain IT assets, including desktop and portable computers, printers, and mobile devices.

• Support and troubleshoot Google Workspace applications, Windows operating systems, and network connectivity.

• Deploy and configure new hardware and software.

• Work with senior IT staff and escalate complex issues as needed.

• Document IT support activities and contribute to the internal knowledge base.

• Assist with Active Directory administration, user account management, and access control.

• Support remote users and troubleshoot VPN and connectivity issues.

• Ensure compliance with IT policies and security standards.

Requirements:

• Experience in a first or second-line IT support role.

• Strong knowledge of Windows operating systems.

• Familiarity with Active Directory and user account management.

• Understanding of IT security principles.

• Proficiency in diagnosing and resolving hardware and software issues efficiently.

• Excellent problem-solving and communication skills.

• Ability to work independently and as part of a team.

• Customer-focused with a proactive approach to IT support.