Helpdesk Support
Tyne and Wear Permanent 25,000 Ref: 407031
About the Role
This role has been put in place to deliver efficient and prompt IT technical support across all teams; addressing and resolving issues or escalating them as necessary to reduce business disruption and ensure exceptional support for all team members.
- Efficient setup of hardware, software, and access permissions for new team members, role transitions, and departures.
- Provide technical support for IT-related issues, including MS Windows, Office 365, basic networking, software installations and upgrades, and management of IT equipment such as computers, laptops, tablets, mobile devices, and printers.
- Assist with project-based work under the guidance of the IT Manager.
- Work schedule: Monday–Friday, alternating shifts (8am–4pm / 9am–5pm) on a rotational basis.
- Participate in an on-call rota to provide out-of-hours support.
Essential Skills
- At least 1–2 years of experience providing IT support in a helpdesk or similar user support role.
- Competency in operating systems like Windows and MacOS, along with applications such as Outlook, Word, Excel, and other standard office tools (preferred).
- Experience with service ticketing systems, such as SolarWinds, is advantageous but not mandatory.
Must Have
- Willingness to travel
- Full driving license (and own vehicle) is essential
