Customer Services Representative

Newcastle upon Tyne Permanent £competitive Ref: 403857

The Role

Nigel Wright's Business Support Team is delighted to announce an exciting opportunity for a Customer Services Representative within a well-respected manufacturing business. This role involves supporting over 1,000 customers across the UK and Europe, requiring strong time-management and IT skills due to its busy nature.

Key Responsibilities:

Product and Application Advice: Provide expert guidance on products and their applications.
Order Fulfillment: Oversee the process of fulfilling customer orders accurately and efficiently.
Order Lifecycle Support: Manage the entire order lifecycle, ensuring issue resolution and post-sale support.
Customer Enquiries: Address and resolve customer requirements and enquiries within agreed timescales.
European Customer Service Support: Assist the broader European Customer Service function as needed.
High-Level Customer Service: Maintain the highest level of customer service, meeting set performance objectives.
Internal Stakeholder Support: Collaborate with internal teams such as Sales and Business Development, Manufacturing, and Dispatch.
Complaint Management: Handle customer complaints, gather preliminary information, and log them onto the claims system.

The Person

Skills/Attributes:

This role requires excellent communication skills both written and verbal.
Strong computer systems experience (preferably ERP and MS Excel) as well as exceptional focus on detail combined with the ability to quickly solve problems is required