Customer Service Supervisor

The Role

We're looking for a Customer Service Supervisor to join a fast-growing consumer business in Tyne and Wear.

You'll be responsible for overseeing a small but mighty team of two Customer Service Advisors, ensuring a seamless experience for our customers across email and phone channels. This is a fantastic opportunity for someone who’s ready to take the next step in their career and grow alongside a thriving business.

Duties:

• Supervising and supporting a team of 2 customer service advisors
• Handling escalated customer queries via email and phone
• Monitoring and improving team performance and response times
• Training and mentoring team members to support their development
• Helping to refine processes to improve the customer journey
• Working closely with other departments to ensure smooth operations
• Reporting on key customer service metrics to management

The Person

Skills/Attributes:

• Previous experience in a customer service role (team leadership a bonus!)
• Strong written and verbal communication skills
• A calm and solution-focused approach to problem-solving
• Organised, proactive, and able to manage multiple priorities
• Someone who’s excited by the idea of growing with the business

What’s in it for you?

• A supportive and collaborative team environment
• Opportunities for real career progression and skill development
• Competitive salary (based on experience)
• Ongoing training and development
• A role where your ideas and input are valued

next steps

Please contact jo.platt@nigelwright.com for further details.