Customer Service Coordinator (12 month FTC)

About the Role

Are you passionate about delivering exceptional customer service and building strong client relationships? We have an exciting opportunity for a Customer Service Coordinator at a leading manufacturing company in North Tyneside.

As a Customer Service Coordinator, you’ll play a key role in maintaining and enhancing our reputation for service excellence. You’ll be the first point of contact for a defined portfolio of customers, ensuring their needs are met efficiently and professionally throughout the order lifecycle.

Key Responsibilities

• Build and maintain strong relationships with customers, acting as their trusted point of contact.
• Provide product and application advice, process orders, and manage post-sale support.
• Coordinate with internal teams to ensure timely and accurate order fulfilment.
• Handle customer complaints, log claims, and follow through to resolution.
• Support the wider Customer Service function as needed.
• Collaborate with Sales and Business Development teams to enhance the customer experience.

What We’re Looking For

• Proven experience in a customer service.
• Strong communication and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced setting.
• A proactive, team-oriented approach with a focus on service excellence.
• Familiarity with CRM systems and order processing tools is a plus.

What's on offer

• Be part of a supportive and collaborative team.
• Gain valuable experience in a dynamic, international business.
• Competitive salary and benefits package.
• Opportunity to make a real impact on customer satisfaction and business success.