Client Success Manager - North East
The Opportunity:
Nigel Wright Group are excited to be partnering with a leading and growing managed IT services provider as they expand their Client Success team across the UK. Our client supports businesses with cutting edge technology solutions and provide a consistent world class service. As a Client Success Manager, you will be tasked with driving retention and growth within an existing client base, understanding their business needs and objectives to build a technology roadmap to support their plans. This role is home-based with regular national travel. Being able to commute to the Newcastle office is essential for regular team days.
Role Profile:
• Manage and develop client portfolios, ensuring growth and retention.
• Maximise growth opportunities through meaningful client interactions.
• Maintain product knowledge to assist clients and suggest suitable products.
• Implement review cycles to address accounts with projected deficits.
• Onboard new clients efficiently to achieve early ROI.
• Analyse client data to improve experience and inform sales and product strategies.
• Identify opportunities for clients to act as advocates through engaging testimonials and case studies
Person Specification:
• Proven track record in meeting and exceeding sales targets through existing account growth.
• Experience in the technology sector, preferably within a Managed Services Provider.
• Strong influencer and negotiator with a proactive approach.
• Comfortable managing volume accounts while building strong client partnerships.
• Degree qualified or equivalent experience, with preferred Microsoft Certifications.
• Passionate about Microsoft cloud products with a strong tech industry background.
• Strong commercial acumen with a demonstrable ROI record.
• Excellent communication, negotiation, and influencing skills.
Other information:
• 25 days annual leave + public holidays, rising with length of service
• Employee benefits trust
• Company bonus scheme
• Life assurance 4 x Salary
• Contributory pension scheme at 4% matched
• Healthcare and Cash plan
• Electric vehicle salary sacrifice scheme
• Cycle to work scheme
• Perkbox discounts
• Employee assistance programme
• Paid CSR Days
• Company sick pay and income protection cover
• Enhanced Maternity and Paternity pay
• Employee recognition scheme
• Eyecare vouchers
• Discounted gym membership
• Long service rewards
