Tombola is a family-owned technology company operating in the online gambling market. They have grown rapidly in the last 14 years, but the HQ remains where everything started in the North East of England. They also have offices across Europe in Milan, Madrid, and Gibraltar.
They are market leaders for bingo in the UK, Italy and Spain and have ambitious plans for international growth, including further expansion in some newer territories, including Denmark and Sweden. In July 2016, the company expanded beyond the bingo market and entered the world of slots with tombola arcade; arcade games done in a unique way.
The unique approach to both bingo and arcade means that they do things differently compared to the majority of the competitors, and they have a strong stance on responsible gambling that they are really proud of. Protecting the players and putting them at the heart of everything they do is key to their ongoing success. They optimize value for money, player retention and the potential for harm by having strong responsible measures in place.
The company treats all of players equally and have no VIP programs or differential bonusing. They listen to player feedback and design games that they hope the community would welcome and love. All the games are designed, developed and managed in-house, which is an industry USP they are proud of.
The aim is to innovate as much as possible and encourage the team to push the boundaries of new technologies to give players a truly unique and exceptional experience.
The in-country role of our Swedish Country Manager is to lead the commercial operations and customer service departments towards common goal of delivering an outstanding customer experience and proposition. You will be responsible for translating Tombola’s strategic objectives and goals both ways into meaningful actions at every level and disseminating information within the teams so that they are all aware of the vision for the areas, and the key objectives, initiatives and decisions.
With a focus on the commercial operational side, you will be working with our support teams in Gibraltar and Sunderland to deliver the Marketing, Compliance and Operational propositions.
On the customer operations side you and your team will be responsible for operating, scaling, and constantly improving Customer Support channels including Chat Moderation across the country. Your focus will be on operational excellence; solving problems and evolving service offering through technology, analytics and insights, and to empower the teams to deliver the best possible experience.
As one of the most important customer champions, you will also be responsible for learning and adapting from direct insights from players and ensuring that this help to shape and mould the propositions. The role is there to deliver a customer management strategy for Sweden, including the ongoing innovation of products and services underpinned by commercial and operational KPIs.
Your leadership capabilities will be key to your success. Your ability to continue to scale the country and manage rapid growth, as well as driving engagement from top-to-bottom will be a key aspect of the role.