Tombola is a family-owned technology company operating in the online gambling market. We’ve grown rapidly in the last 14 years, but our HQ remains where everything started in the North East of England. We also have offices across Europe in Milan, Madrid, and Gibraltar.
We’re the market leaders for bingo in the UK, Italy and Spain and have ambitious plans for international growth, including expansion into newer territories such as the Netherlands and Germany. In July 2016 we expanded beyond the bingo market and entered into the world of slots with tombola arcade - arcade games done in our own unique way.
Our unique approach to both bingo and arcade means we do things differently to the majority of our competitors and we have a strong stance on responsible gambling that we’re really proud of. Protecting our players and putting them at the heart of everything we do is key to our ongoing success. We optimise value for money, player retention and the potential for harm by having strong responsible measures in place.
We treat all of our players equally and have no VIP programmes or differential bonusing. We listen to player feedback and design games that we hope our community are going to love. All of our games are designed, developed and managed in-house, which is an industry USP we’re proud of.
Our aim is to innovate as much as possible and we encourage the team to push the boundaries of new technologies to give our players a truly unique and exceptional experience.
The in-country role of our Dutch Country Manager is to lead our commercial operations and customer service departments towards their common goal of delivering an outstanding customer experience and proposition. You will be responsible for translating tombola’s strategic objectives and goals both ways into meaningful actions at every level and disseminating information within the teams so that they are all aware of the vision for the areas, and the key objectives, initiatives and decisions.
With a focus on the commercial operational side, you’ll be working with our support teams in Gibraltar and Sunderland to deliver the Marketing, Compliance and Operational propositions.
On the customer operations side you and your team will be responsible for operating, scaling, and constantly improving our Customer Support channels including Chat Moderation across the country. Your focus will be on operational excellence; solving problems and evolving our service offering through technology, analytics and insights and to empower the teams to deliver the best possible experience.
As one of our most important customer champions, you’ll also be responsible for learning and adapting from our direct insights from our players and ensuring that this help to shape and mould our propositions. The role is there to deliver a customer management strategy for Holland, including the ongoing innovation of our products and services, underpinned by commercial and operational KPIs.
Your leadership capabilities will be key to your success. Your ability to continue to scale the country and manage rapid growth as well as driving engagement from top to bottom will be a key aspect to the role.