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Retail Operations Manager Northern Europe (m/f/d)

Bayern

  • Referenz: 391580
  • Vertragsart: Permanent
  • Gehalt: Competitive salary package

  • Lage: Bayern

POSITION

On behalf of TIFFANY & CO we are searching for a dynamic, motivated and flexible OPERATIONS MANAGER (M/F/D) Northern Europe (Germany, Austria, Czech Republic and Nordics), based in Munich.
The Operations Manager is responsible for organizing and improving all sales related procedures in and between the boutiques and plays a key role in the transformational process within the company. As a retail expert and role model with a direct reporting line to the Retail Director, you are focusing on service excellence and support the teams in reaching their goals by coaching and training them.

MAIN DUTIES & RESPONSIBILITIES

Manage and Develop Staff:

  • Support Store Manager functionally to ensure smooth running of day to day business operations team
  • Drive the implementation of standardized processes. Create a common understanding of efficient work principles, leveraging best practices and IT systems. Contribute to and facilitate system implementations and process changes. Train and support all levels and act as multiplier of best practice methods
  • Provide ongoing coaching and feedback to the team to ensure buy-in, roll out and efficient support in-store
Responsible for Operations Management:
  • Help drive leverage of process excellence. Build and maintain close relationship with different stakeholder.
  • Cycle Count and PI planning & coordination for Germany, Austria, Czech Republic and Nordics
  • Oversee the Borrowed Merchandise process
Responsible for Security issues in cooperation with local Store Management and Regional Security:
  • Manage construction and facility related projects
  • Ensure that all in-store procedures as well as special outside events are in accordance with our policies and guidelines
  • Establish and maintain an open line of communication between local Store Management and Regional Security
Cross-Functional Teaming:
  • Work with local offices as well as international offices and the U.S. to support the initiatives and efforts of the stores
  • Support Finance in Operations-related reconciliation processes
Client Service:
  • Oversee customer service processing for both local and US in cooperation with Retail
  • Develop a culture of continuous improvement

PROFILE

  • Project Portfolio Management experience
  • Demonstrate a strong track record of team leadership within a large-scale, rapid and process-driven environment
  • Hands-on and can-do mentality
  • Attention to detail and accuracy
  • Very strong analytical skill, with ability to translate operational issues into workable solutions. Able to dive deep whilst seeing the big picture
  • Continuous improvement skills
  • Strong communication and didactic skills (written and verbal)
  • Knowledge of Microsoft XP (Outlook, Excel, Word, etc.)
  • Working proficiency in German (business) and English (Business)

WHAT TIFFANY & CO OFFERS YOU

The opportunity to join the LVMH Group (Louis Vuitton Moët Hennessy), the world leader in high-quality and luxury products.
You will be working in an international environment with passionate people, a unique and very dynamic working atmosphere and amazing development opportunities with a direct reporting line to the Retail Director.


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