Thanks from the CEO
I would like to personally thank you for showing an interest in the vacancies we currently have available to join Gentoo’s asset management function. We have a number of great opportunities to recruit into several senior management roles as we continue to improve our approach to managing the Group’s vast housing stock.
This is a really exciting opportunity to join a values driven business at a challenging time for the housing sector. This year has seen some significant change within the housing sector, much of which has been driven by a re-focus of Government policy in order to address ongoing issues of austerity but also a shift in emphasis from affordable homes for rent to the delivery of new homes for sale.
We have responded to these changes and have looked at new and innovative ways to increase housing supply in line with the Government’s ambition to deliver 1 million new homes by 2020. The Group already develops and manages homes across a range of tenures which can give us a position of advantage in addressing this new landscape.
The challenges presented by the combination of the rent reduction and income pressures from non-core activity led to a fundamental review of the Group’s business strategy and business plan, which launched in April 2016.
In developing the new business strategy, we have been able to create a clear focus on five strategic aims ensuring outstanding service to customers, managing and growing our assets, supporting our people to deliver the vision and to live the values, working in partnership with others and being well governed and financially strong.
We have also refreshed our vision and our brand values which have been embedded across the Group and we will now look to build a solid base from which to position the Group for growth.
This will mean that we will have to think and act differently, be leaner and more efficient with a continuing focus on innovation, value for money and constructive challenge across all areas of the business. As a landlord we remain one of the top performing housing associations in the UK and refocusing on our core activity will only help us to maintain our high performance.
We continue to strive to deliver outstanding services to customers and have achieved the Customer Service Excellence accreditation as well as maintaining our position as a Stonewall Star Performer in recognition of our work in creating inclusive workplaces. We have also retained our top performing status in Business in the Community’s Corporate Responsibility Index. Once again, we were rated as one of the UK’s most responsible businesses demonstrating our ongoing commitment to making a positive impact on society and the environment.
I am really proud of the positive impact our people have made in our communities, through collaboration, building strong partnerships and working with our customers. We continue to strive to deliver the best possible service to our customers and I am proud to be leading the organisation at such an important time for both Gentoo and the housing sector as a whole.
Chief Executive Officer